Order Status
Track Your Order
How to follow your made-to-order package from production to your door.
How to Track
Because every item is printed to order, your order first moves through production and then ships. Once it ships, we email you a tracking number so you can follow it to delivery.
Place your order
You receive an order confirmation email right after checkout.
Production
Your item is produced upon order within 2–5 business days.
Shipped
We email your tracking number once the order leaves for delivery.
Track to your door
Use the tracking number to follow your package with the carrier until it arrives.
When to Expect Your Tracking Number
The table below shows the full timeline from order to delivery. Business days are Monday – Friday, excluding public holidays.
| Stage | Time |
|---|---|
| Order confirmation email | Right after checkout |
| Production (made to order) | 2–5 business days |
| Tracking number emailed | When your order ships |
| Delivery (in transit) | 3–5 business days |
| Total estimated time | 5–10 business days from order date |
What Each Status Means
| Status | What it means |
|---|---|
| In Production | Your made-to-order item is being printed and prepared. |
| Shipped / Label Created | Your order has left for delivery and a tracking number has been emailed. |
| In Transit | The carrier is moving your package toward your address. |
| Out for Delivery | Your package is on the delivery vehicle for today. |
| Delivered | The carrier has marked the package as delivered. |
Who Delivers Your Order
We ship via USPS, UPS, or FedEx. The carrier is assigned automatically based on your delivery location and order. The specific carrier and tracking number are included in your shipping confirmation email.
Tracking Help
If your tracking number is not moving yet, it may still be within the production window, or the carrier may not have scanned it into their system. Tracking usually updates within 24–48 hours after the shipping email.
No tracking email? If your production window has passed and you have not received a tracking number, check your spam folder, then email [email protected] with your order number and we will look into it.
Lost or Missing Packages
If tracking shows no movement or your package has not arrived, contact us within 7 days after the estimated delivery date. We will open an investigation with the carrier, which usually takes 3–5 business days. Once resolved, we will send a replacement or issue a full refund.