Returns & Refunds
Return & Refund Policy
Easy Returns & Exchanges within 30 days, with clear steps for refunds, exchanges, and cancellations.
30-Day Return Window
You may request a return or exchange within 30 days from the delivery date of your order. Requests made after 30 days cannot be accepted.
What We Accept
We accept returns for both defective and non-defective items, and we accept direct exchanges. Items must meet the conditions below.
- Unworn and unused, in original condition
- In the original packaging
- All tags attached
Non-Eligible Items
Items damaged after delivery through customer use, and any item requested beyond the 30-day window, are not eligible for return.
Change-of-Mind & Sizing Returns
If the item is not right for you or the size does not fit, you can return it within the 30-day window.
Free return shipping: For change-of-mind and sizing returns, return shipping is free. We provide a free prepaid return label at no cost to you.
Order Cancellation
Because every item is produced upon order, cancellations can only be accepted before production begins. To cancel, email us with your order number as soon as possible.
- Cancel before production begins: full refund to your original payment method.
- Once production has started: the order can no longer be cancelled, because the item is already being made to order for you.
To request a cancellation, email [email protected] with your order number in the subject line.
Return Process
Email us
Send your order number and the reason for the return to [email protected].
Receive your label
We send a free prepaid return label within 1 business day — download and print it.
Pack the item
Repack the item securely in its original packaging with tags attached.
Drop it off
Drop the package at any USPS, UPS, or FedEx location.
Get your refund or exchange
After inspection, your refund or exchange is processed within 2 business days.
Exchange Process
Email us
Send your order number and the item you would like to exchange for.
Receive your free label
We send a free prepaid return label — download and print it.
Ship it back
Send the item back to our return address using the prepaid label.
Inspection
We inspect the returned item once it reaches us.
Replacement made to order
Your replacement is produced upon order and shipped within 2 business days. If it cannot be remade, you receive a full refund.
Refund Timeline
| Stage | Time |
|---|---|
| Inspection & processing | 2 business days after we receive the item |
| Bank / PayPal posting | Additional 3–5 business days |
Refund method: Refunds are issued back to your original PayPal account or the card used at checkout.
Shipping Fee Policy
The original $4.95 shipping fee is non-refundable, except when the item is defective or the wrong item was sent. For change-of-mind and sizing returns, return shipping is free through our prepaid label.
Defective or wrong item: If your item arrives defective or we sent the wrong item, you receive a full refund including the original shipping fee, or a free replacement made to order.
Return Address & Contact
A prepaid label with the correct return address is provided once your return is approved, so there is no need to arrange shipping yourself. For any return, exchange, or cancellation request, email [email protected].